SIA “SALONCONCEPT BALTIC”
Reg. No. 40203187230
Rīga, Krišjāņa Barona iela 64–4, LV-1011
Rules for the Purchase and Sale of Goods on the Website maija-store.lv
1. General Provisions
1.1. These Rules for the Purchase and Sale of Goods, once confirmed by the Client (that is, after reviewing the Rules and ticking the box next to the statement on the Website “I have read and agree to the Terms of Use”), constitute a legally binding document for the parties. They are deemed an integral part of the Rules and set out the rights and obligations of the Client and/or Buyer and the Seller, the conditions and procedure for purchasing Goods and paying for them, the conditions and procedure for delivery and return of Goods, the liability of the Parties, as well as other provisions related to the purchase and sale of Goods on the Website. The terms and expressions written with a capital initial letter in these Rules for the Purchase and Sale of Goods have the meanings given to them in the Website Terms of Use.
1.2. The Seller provides the Client with the opportunity to select and order Goods (by placing an Order for Goods), as well as to conclude a contract for the purchase of Goods on the Website, which is available 7 (seven) days a week.
1.3. Online store sales are carried out and purchased Goods are delivered within the territory of the Republic of Latvia, as well as to other Member States of the European Union, based on a separate agreement on the delivery terms.
1.4. The right to purchase Goods on the Website have:
1.4.1. capable natural persons, i.e. persons who have reached the age of majority and whose capacity to act is not restricted in the manner prescribed by law;
1.4.2. minors aged 14–18, but only with the consent of parents or guardians, except in cases where they dispose of their own income or are emancipated;
1.4.3. legal persons represented by a person acting in accordance with the founding documents of that legal person;
1.4.4. authorised representatives of all of the above persons, upon presentation of a document confirming the right to act on behalf of such natural or legal person (power of attorney, commercial proxy, etc.).
1.5. All Contracts concerning the purchase of Goods on the Website are drawn up in Latvian. The essential terms of the Contract and the information on the ordered Goods are made available to the Buyer at the moment of placing the Order for Goods on the Website.
2. Ordering Goods
2.1. You can order Goods on the Website in two ways:
2.1.1. by registering on the Website (creating an Account) and logging in to the Account by entering your e-mail address and password;
2.1.2. without registering an Account on the Website (as a Guest user), however, in the order confirmation form for Goods, using the functionality of the Website, you must provide Personal Information.
2.2. When ordering Goods in the ways indicated in clauses 2.1.1 and 2.1.2, the Client must enter his/her Personal Information in the corresponding information fields specified on the Website, which is necessary for the proper execution of the Order for Goods: name, surname, delivery address of the Goods, telephone number and e-mail address. By submitting an Order for Goods and expressing his/her consent “I have read and agree” (or an analogous indication expressing the Client’s will), the Buyer unconditionally confirms that he/she has the right to purchase Goods on the Website and to conclude a Contract for their purchase.
2.2. In all cases, prior to confirming the Order for Goods in accordance with the procedure set out in this section of the Rules for the Purchase and Sale of Goods, the Buyer must familiarise himself/herself with the version of the Rules documents that is in force at the time of placing the order and express his/her consent to them. The Buyer confirms his/her familiarisation and agreement with the Rules documents in the manner and under the conditions set out in the Website Terms of Use. An Order for Goods may be submitted and accepted for processing by the Seller only if the Buyer has read and agrees to the Rules. In all other cases where the Buyer does not agree with the Rules or any part thereof, he/she has no right to order Goods on the Website.
2.3. To conclude a Contract for the purchase of Goods, the Client must perform the technical actions specified on the Website and, by following the messages and/or links indicated on the Website, must submit an Order for Goods to the Seller:
2.3.1. select one or more Goods offered on the Website and, specifying the data of each Goods to be purchased (quantity of units, etc.), click on the “Add to cart” link on the Website, thereby adding them to his/her shopping cart;
2.3.2. after creating the cart, i.e. once you have selected all the Goods required for purchase, click on the cart icon on the Website, which will take the Client to another window of the Website where he/she can review his/her selection (order data). By clicking on the “Checkout” button, the Client will be redirected to another window of the Website where, by logging into the Account/creating an Account (if this has not been done previously) or choosing to shop as a Guest, and then entering/selecting the data requested by the Website (delivery address, method of payment and other information required by the Website), he/she will be able to confirm the Order for Goods submitted to the Seller.
2.4. The Client confirms the submitted Order for Goods by clicking on the “Confirm” button. Up to this moment, the Buyer has the right to change the Order for Goods by modifying the selected Goods and/or Goods data, delivery information and the method of payment for the Goods.
2.5. After the Client has carried out the actions indicated in clause 2.4 of these Rules for the Purchase and Sale of Goods and confirmed the Order for Goods in the manner referred to in clause 2.5, expressing his/her will in accordance with the Rules, a Contract for the purchase of Goods on the Website is concluded with the Seller.
2.6. Upon confirming receipt of the Order for Goods submitted by the Client, the Seller sends to the Buyer’s indicated e-mail address an automatically generated electronic message with the subject “Maija Store – order”, which contains all necessary data of the Order for Goods.
2.7. Upon receipt of your submitted Order for Goods for execution, the Seller immediately checks whether the Goods specified in the Order (by type, quantity, etc.) are available in the Seller’s warehouse. If the Seller cannot deliver to the Client (Buyer) all or part of the ordered Goods in accordance with these Rules for the Purchase and Sale of Goods and/or the Rules, the Client will be informed of the relevant status of the Order for Goods and will make a decision on its execution (partial execution or full cancellation). In any case, the Seller reserves the right, within 3 (three) working days from the moment of submission of the confirmed Order for Goods by the Client (this clause 2.7), to cancel such order, including in the circumstances referred to in clause 2.11 (the Seller will make every effort to inform the Client of the status of the Order for Goods as soon as possible).
2.8. By familiarising himself/herself with the Rules, agreeing to them and undertaking to comply with them, the Buyer confirms that he/she does not object to the Rules not being provided to him/her separately in writing (on paper), unless the Contracting Parties agree otherwise. In all cases, if the Buyer so wishes, he/she may review, save and/or print the Rules by downloading them from the Website or by contacting the Seller with a corresponding request by e-mail at sales@salonconcept.lv.
2.9. The Seller is not liable for losses arising from the unlawful use of the Account by third parties. In the event that, in violation of the requirements of the Rules, any other person logs into the Account and, using the Account, submits an Order for Goods, it shall be deemed that the Goods have been ordered and/or purchased by the Buyer.
2.10. The Seller reserves the right to execute only those confirmed Orders for Goods in which the data of the Order for Goods and other data necessary for the purchase and/or delivery of Goods (including delivery address of the Goods, telephone number, e-mail address, etc.) have been correctly and accurately submitted, as well as where the Seller has not identified signs of fraudulent behaviour by the Client (including breach of Website security, unauthorised use of the Website system, logging in to the Account and using the password of another Client or using another person’s name).
2.11. By agreeing to these Rules for the Purchase and Sale of Goods, the Client agrees that his/her Personal Data referred to in clause 2.2 will be processed for the purpose of the sale of goods and services on the Website (e-commerce) and for direct marketing purposes. The Seller confirms that the Personal Information provided by the Buyer in connection with the Order for Goods and conclusion of the Contract will be used for the conclusion and performance of transactions for the purchase and sale of Goods on the Website, in accordance with the Privacy Policy.
2.12. By agreeing that his/her Personal Information will be processed for the purpose of the sale of goods and services on the Seller’s Website (e-commerce), the Client also agrees that informational messages necessary for the execution of the Order for Goods will be sent to the e-mail address and telephone number indicated by him/her.
3. Moment of Conclusion of the Purchase and Sale Contract
3.1. The presentation of Goods for sale on the Website does not create any obligations for the Seller. The Contract of purchase and sale between the Buyer and the Seller is considered concluded from the moment the Buyer receives an automatically generated electronic message from the Seller with the subject “Maija Store – order” (or an equivalent message) and is valid until full performance of the obligations under this Contract. The Buyer’s right to withdraw from the Contract is specified in section 8 of these Rules for the Purchase and Sale of Goods.
3.2. Together with the Order submitted by the Buyer on the Website, these Rules for the Purchase and Sale of Goods and other provisions become a contract concluded between the Buyer and the Seller, which is a legally binding document for both Parties to the Contract.
4. Buyer’s Rights and Obligations
4.1. The Buyer has the right to purchase goods in the online store in accordance with the procedure laid down in these Rules for the Purchase and Sale of Goods.
4.2. A Buyer who is a Consumer has the right to withdraw from the Contract in accordance with the procedure set out in section 8 of these Rules for the Purchase and Sale of Goods.
4.3. By creating an Account on the Website, the Buyer undertakes not to disclose his/her login data to third parties. If the Buyer loses his/her login data, he/she must immediately inform the Seller thereof by e-mail at sales@salonconcept.lv.
4.4. The Buyer using the Website undertakes to comply with these Rules for the Purchase and Sale of Goods, the Terms, other conditions specified on the Website, as well as the laws and regulations of the Republic of Latvia.
5. Seller’s Obligations
5.1. The Seller undertakes, in accordance with these Rules for the Purchase and Sale of Goods and the conditions specified on the Website, to allow the Client to use the services provided on the Website.
5.2. The Seller undertakes to respect the Client’s privacy rights in relation to the Personal Information at its disposal, i.e. to process the Buyer’s personal data only in the manner provided for in the Rules and the laws and regulations of the Republic of Latvia.
5.3. The Seller undertakes to deliver the Goods ordered by the Buyer to the address indicated by the Buyer in accordance with the conditions specified in section 7 of the Rules for the Purchase and Sale of Goods.
6. Price of Goods, Payment Procedure and Terms
6.1. All prices on the Website and in the Order for Goods are indicated in euros and include VAT and other taxes (if applicable). The Seller offers to purchase Goods on the Website with delivery within the territory of the Republic of Latvia. Therefore, if, by separate agreement between the Buyer and the Seller, Goods are delivered outside the Republic of Latvia and/or outside the European Union, the Buyer himself/herself will be responsible for the taxes related to the Goods, including but not limited to any import duties, customs duties, VAT and other taxes, if applicable.
6.2. Delivery costs of the Goods and/or costs of other services of third parties (if applicable) are not included in the price of the Good(s), unless it is clearly indicated and declared on the Website that, under certain conditions, delivery of the Goods is free of charge. The applicable delivery costs are indicated and presented to the Buyer at the time of placing the Order for Goods.
6.3. Discounts may be applied to the Goods, which are not cumulative, except in cases where the terms of a specific discount or promotion provide otherwise and this is clearly specified and published on the Website and/or in any other Rules document. Registered clients receive an exclusive opportunity to purchase goods with a 10% discount from the standard price; however, it must be taken into account that this discount does not apply to goods to which special discounts already apply, special offer goods and sets.
6.4. The Seller has the right to change the price of a Good indicated on the Website after the Client’s order request only if this is related to technical errors in the information system on the Website. In the above circumstances, upon changing the price of the Good, the Seller shall immediately inform the Buyer of this and agree with him/her on further execution of the Order for the Good. If the Buyer does not agree to purchase the Good at the new price, the Buyer’s order is cancelled and, if the Buyer has already paid the price of the Goods and/or for the delivery of the Goods, all amounts paid are refunded to the Buyer.
6.5. The Buyer pays for the Goods and their delivery (if delivery costs of the Goods are separately applied and calculated in addition to the price of the Goods) by making an advance payment for the Goods (i.e. before delivery and handover of the Goods to the Buyer), using electronic payment via the settlement partner system paysera.lv, operated by Paysera LT, UAB, or other systems approved by the Seller and published on the Website. The purchase may be paid for by payment card or via internet banking.
If you choose to pay for the Goods in the manner specified in this clause, please note that in such a case the terms of use and personal data processing of the respective website to which you will be redirected may apply.
6.6. When paying for the Goods in the manner specified in clause 6.5, the Buyer undertakes to pay for the Goods without delay. Upon receipt of confirmation from the payment operator that your payment for the Goods has been made, the preparation of the shipment of the Goods begins and the calculation of the delivery term of the Goods referred to in clause 7.2 of these Rules for the Purchase and Sale of Goods starts. If the Buyer does not fulfil the obligation to pay for the Goods, it is considered that the Buyer withdraws from the Contract and the Seller has no obligations towards the Buyer arising from this Contract. As a result, the Seller has the right, without prior notice, to cancel the Buyer’s order if the Buyer, having chosen the method of payment indicated in clause 6.5 of the Rules for the Purchase and Sale of Goods, does not pay for the Goods within 3 (three) working days from the moment of submission of the Order for Goods on the Website.
6.7. In each case of submitting an Order for Goods, after conclusion of the Contract, the Buyer agrees that the electronic VAT invoice with the purchase data will be sent to the e-mail address indicated at the time of purchase. The invoice is sent by e-mail on working days. Please note that if the Buyer is a VAT payer, the Buyer’s VAT number must be included in the field “Comments and additional information”.
7. Delivery of Goods
7.1. At the time of submission (placement) of the Order, the Buyer selects delivery of the Goods to the Omniva parcel machine most convenient for him/her. Omniva sends the Buyer an SMS with information when the Good is ready for collection from the parcel machine.
7.2. If, due to serious circumstances referred to in these Rules for the Purchase and Sale of Goods, the Seller cannot deliver to the Buyer the ordered Goods (and if it is not possible to offer an equivalent Good or a Good of better properties) within 5 (five) working days, the Seller undertakes to refund the amount paid by the Buyer if it was paid in accordance with clause 6.5 of the Rules for the Purchase and Sale of Goods.
7.3. From the moment the Goods are collected from the Omniva parcel machine, the risk of accidental loss and/or damage to the Goods passes to the Buyer.
7.4. The Buyer must check the quantity and packaging of the Goods immediately after collecting them from the Omniva parcel machine. If a shortage in the quantity of Goods, or damage to the Goods and/or their packaging is detected, the Seller must be immediately informed in writing of such deficiencies using the contact details provided on the Website or in the Rules, as discussed in clause 7.10 of these Rules for the Purchase and Sale of Goods. In such case, damages caused by the Seller’s fault shall be remedied in the manner and within the time limits agreed between the Buyer and the Seller. Thereafter, claims submitted by you regarding the quantity and/or packaging of the delivered Goods will not be accepted.
7.5. The Buyer must notify the Seller in writing of any apparent defects in the quality of the Goods (damage to packaging, discrepancy in quantity, etc.) immediately, but no later than within 1 (one) day from the date of delivery of the Goods (otherwise, after the expiry of this period, the Buyer will not be able to submit claims to the Seller concerning apparent defects of the delivered Goods). In such cases, clause 7.6 of these Rules for the Purchase and Sale of Goods applies. Please note that this clause does not apply to cases where it is clearly indicated on the Website that the packaging of the Goods being sold is damaged and such Goods are accordingly sold at a reduced price. It is considered that by ordering such Goods, the Buyer agrees to purchase them under the specified conditions and cannot subsequently submit claims or complaints to the Seller regarding damage or defects of the packaging of the Goods.
7.6. You can familiarise yourself with the delivery conditions here: https://maija-store.lv/lv/piegade
8. Right of Withdrawal from the Contract, Return and Exchange of Goods
8.1. Defects of sold Goods are eliminated, non-conforming Goods are exchanged, returned and/or contracts are cancelled in accordance with the applicable laws and regulations and the procedure laid down in these Rules for the Purchase and Sale of Goods.
8.2. If the Buyer is a Consumer, he/she has the right, without giving reasons, to withdraw from the Contract by notifying the Seller in writing no later than within 14 (fourteen) calendar days from the day of delivery (handover) of the Good. If the Contract covers and is concluded in relation to the purchase of several Goods which are delivered to the Consumer separately, the right of withdrawal from the Contract expires 14 (fourteen) calendar days after the delivery (handover) of the last Good under the Contract.
8.3. If the Consumer wishes to withdraw from the Contract, he/she must submit to the Seller a request for return of Goods in free form (the Consumer may also use the standard withdrawal form available on the website maija-store.lv). The notification of withdrawal from the Contract by a Buyer who is a Consumer must be sent to the Seller using the contact details indicated in clause 12.4 of these Rules for the Purchase and Sale of Goods or submitted to the Seller via the functionality of the Website by clicking the corresponding Goods withdrawal button and carrying out the other actions required by the Website.
8.4. In accordance with the procedure laid down in this section, after submitting to the Seller a notification of withdrawal from the Contract, the Buyer–Consumer must, no later than within 14 (fourteen) calendar days from the day on which the relevant notification was submitted to the Seller, return the Good to the Seller (if it has already been handed over), sending it (using courier services) to the address: SIA “Salonconcept Baltic”, Kr. Barona iela 64-4, Rīga, LV-1011.
8.5. The Seller must refund to the Buyer–Consumer all payments received from him/her, including delivery costs of the Goods, if they were applied (excluding additional costs incurred by the Buyer as a result of choosing a delivery method other than the least expensive standard delivery method offered on the Website), without undue delay and in any case no later than 14 (fourteen) days from the day on which the Seller was informed of the decision to exercise the right of withdrawal from the Contract. The Seller will refund to the Buyer the amount paid using the same method of payment that the Client used in the initial transaction, unless the Buyer agrees to another method offered by the Seller. The Seller may withhold the refund of the amounts paid by the Buyer (price of the Goods and/or delivery costs) until the Goods have been returned to the Seller or until the Buyer has provided written evidence that the Good has been sent back to the Seller (depending on which occurs first).
8.6. When returning Goods, the Buyer must comply with the following conditions:
8.6.1. The Good must be returned in its original, undamaged packaging (this clause does not apply if a non-conforming Good is being returned);
8.6.2. The Good must not be damaged by the Buyer;
8.6.3. The Good must not appear or be used and must not have lost its commercial appearance (this clause does not apply if a non-conforming Good is being returned);
8.6.4. The Buyer must return the same set of the Good as received from the Seller;
8.6.5. The Order number must be provided;
8.6.6. The Buyer may not return Goods that were not purchased from the Seller or Goods that were intentionally or negligently damaged (exposed to chemicals, open flame, high temperatures, sharp objects, etc.), or where the rules of use or storage of the Good were violated, or the Goods were used improperly or for an unintended purpose.
8.7. The Seller has the right not to accept the Goods returned by the Buyer if the Buyer does not comply with the procedure for return of Goods laid down in this section. The Buyer is liable for any reduction in the value of the Good resulting from actions/factors/circumstances not necessary to determine the nature, characteristics and functioning of the Good.
8.8. The Buyer–Consumer has the right, within 14 (fourteen) calendar days from the day of receipt of the Goods, to exchange the Good for another equivalent Good of a different size, shape, colour, model or configuration, except for the Goods referred to in clause 8.12 of this section, which may be returned using the procedure described below only after the Seller’s consent has been obtained. If a price difference arises during the exchange of Goods, the Buyer must pay the Seller in accordance with the recalculated prices of the Goods. The Buyer’s request to exchange the Good is fulfilled if all the conditions laid down in clause 8.6 of this section are met and no other circumstances provided for in the Rules exist. To exercise this right, the Buyer must deliver the Good to the Seller in the manner specified in clause 8.4 of this section and submit documents confirming the purchase of the Goods.
8.9. If the Seller does not have suitable Goods available for exchange, the Seller informs the Buyer and the Buyer has the right to return the Good to the Seller within 14 (fourteen) calendar days from the date of receipt of such notification. In that case, the above conditions for the return of quality Goods apply.
8.10. If the Good is returned in accordance with the procedure set out in clauses 8.1–8.7 of these Rules for the Purchase and Sale of Goods or is exchanged for another Good in accordance with clause 8.8 of the Rules for the Purchase and Sale of Goods, all costs of returning the Goods are borne by the Buyer. When a non-conforming Good is returned to the Seller, the Seller reimburses the Buyer the costs of returning the Goods.
8.11. If the Good to be returned has a defect, it may be returned in accordance with the procedure laid down in clause 8.4 of these Rules for the Purchase and Sale of Goods. The Good must be returned together with a description of the defects and a request for a refund.
9. Quality Guarantee of Goods
9.1. The Goods are covered by the quality guarantee and/or shelf life granted by their manufacturer. The specific term (duration) and/or other conditions, including conditions for non-application of the guarantee, are indicated in the description of the Goods, on the packaging of the Good and/or in the guarantee cards (vouchers) issued together with the Goods. If a manufacturer’s quality guarantee is not provided for a certain type of Goods, these Goods are subject to the 24 (twenty-four) month statutory quality guarantee provided for by applicable laws.
9.2. A Buyer who has purchased a Good of non-conforming quality has the right, at his/her choice, to:
9.2.1. request the Seller to remedy the defects of the Good free of charge; or
9.2.2. request the Seller to replace the Good of non-conforming quality with a Good of conforming quality free of charge; or
9.2.3. request an appropriate reduction of the price of the Good from the Seller; or
9.2.4. unilaterally terminate the Contract and request a refund of the price paid for the Good.
9.3. The Buyer understands that the colour, shape and/or other parameters of the Goods displayed on the Website may differ from the actual shape, colour and/or other parameters of the Goods depending on the technical characteristics of the device used by the Buyer. Therefore, if you require more detailed information, recommendations or advice regarding our Goods, please contact the Seller directly by e-mail at sales@salonconcept.lv.
10. Marketing Activities Applied by the Seller
10.1. The Seller reserves the right, at its discretion and at any time, to place and/or cancel offers, promotions or change the prices of Goods published on the Website or any Website material or content, without prejudice to the Client’s rights, including the terms of Contracts concluded prior to such changes.
11. Exchange of Information
11.1. The Seller sends all notices to the Buyer in the manner specified in clause 2.2 of these Rules for the Purchase and Sale of Goods, to the e-mail address provided by the Buyer.
11.2. The Client sends all messages and questions to the Seller using the contact details indicated in clause 12.4 of these Rules for the Purchase and Sale of Goods.
12. Final Provisions
12.1. These Rules for the Purchase and Sale of Goods are an integral part of the Rules. Matters related to the purchase of Goods on the Website and the use of the Website that are not regulated by these Rules for the Purchase and Sale of Goods are regulated by the Website Terms of Use and/or other Rules documents. In the event of any contradictions between other documents forming part of the Rules and these Rules for the Purchase and Sale of Goods, the Rules for the Purchase and Sale of Goods shall apply.
12.2. The Buyer and the Seller agree that all disputes related to the performance, breach, termination or invalidity of the Contract, claims and/or disputes shall be resolved through negotiations. If the Parties fail to reach an agreement, disputes shall be resolved in accordance with the legislation of the Republic of Latvia, as specified in the Website Terms of Use.
12.3. The Seller has the right to amend or supplement the Rules for the Purchase and Sale of Goods as provided for in the Website Terms of Use; therefore, when placing an Order for Goods, the Rules for the Purchase and Sale of Goods in force at the time of placing the Order for Goods shall apply. In all cases, the Buyer undertakes to familiarise himself/herself with the Rules for the Purchase and Sale of Goods before each purchase of Goods, by indicating that he/she has read the Rules. In this way, the Buyer confirms that he/she has read and understood the Rules in force at the time of placing the Order, which are published on the Website, including the current version of the Rules for the Purchase and Sale of Goods.
12.4. If you wish to inform us of a breach of the Rules for the Purchase and Sale of Goods, if you have any questions, claims or require our assistance regarding the interpretation or application of the Rules for the Purchase and Sale of Goods, please contact us by e-mail at sales@salonconcept.lv or send a letter to: SIA “Salonconcept Baltic”, Kr. Barona iela 64-4, Rīga, LV-1011. We will respond to your questions submitted in writing within 14 (fourteen) calendar days from the date of receipt of the question.
12.5. The Buyer has the right to cancel the order before its processing has begun. In this case, no later than 30 minutes from the successful payment of the Order, the Buyer must first inform the Seller by phone of his/her wish to cancel the order by calling +371 26458344, and then send a cancellation request in free form to the e-mail address sales@salonconcept.lv, necessarily indicating the order number. If the order is placed outside working hours, it is sufficient to send only the cancellation request by e-mail. The refund following such a request will be made no later than within 72 hours.